Email continues to play essential role in AEC projects

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50% of respondents to Arup Mail Manager report say the majority of information relating to scope changes still resides in email

A new research report by Mail Manager, the email management software developed by Arup, has revealed the lack of capabilities in retrieving information relating to a project across the AEC industries.

The research asked senior job roles in AEC firms across the US, UK, APAC and South Africa about their views on technology trends, how they manage project information, what information they need to retrieve, where it resides, and what they need to find in a legal dispute.

The key findings reveal email is still, despite the predictions of its downfall, the letter of today when it comes to projects. Indeed, 55% of respondents reveal over 80% of their project correspondence is via email, while a further 24% answered 71-80% of their project correspondence is via email. Additionally, 88% of respondents are concerned about project information not being readily available, and not being visible. That’s particularly worrying given 99% have had to retrieve emails from a past project.

Jacob Wardrop, Director at Mail Manager, says, “Clearly, the results show the critical importance of email in today’s projects. Despite improvements in modern ways of working, particularly when it comes to disputes and scope disagreements, the context of a project remains in an inbox. That’s why it is vital that businesses have the ability to easily find and retrieve information, regardless of if the project is ten years old, the person who was having the communication has left the business, or who was cc’d on the email. Additionally, information visibility and access is absolutely vital in this current climate, with most project teams dispersed, working remotely.”


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